Return policy

Under the decision Nr. 65 of 26.01.2001, the flowers represent products which are liable to deteriorate or expire rapidly and are exempted from the right of return.

Vases, toys or other non-perishable products sold by KATALEYA ART S.R.L. can be returned in the following manner:

Termination procedure and return:

1. You may only return products that are not perishable and / or food. Consequently, flowers and sweets can not return, but toys, vases and baskets, yes.

2. Return of goods is done by sending the good to the address: Chisinau, str. Lev Tolstoi 24/1 through any of our couriers.

3. Carriage return package will be paid by you at the time of shipment, otherwise be refused receipt.

4. The package will content all documents received initially, and a written address, signed by the person who initiated and paid order that notice of termination of the contract and request the return of the amount paid, indicating the bank account where the money will be returned.

5. The package must be sent at the www.flowerscity.md headquarters within 14 working days of receipt of order.

6. The amount paid will be full reimbursed less the transport cost that remains the client’s obligation, within 14 days upon the integral receiving of the return package and of the letter of termination (if the two come apart, the 14 days pass since the last of them which was received).

Following the entry into force of the decision Nr. 1465 of 08.12.2003, consumers have the right to waive the purchase within 14 days from the date of entry into physical possession of the product.

In this respect please contact us beforehand by any form of communication.